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Let’s Chat: Leveraging Chatbot Outreach for Improved Course Performance

Despite documented benefits to college completion, more than a third of students who initially enroll in college do not ultimately earn a credential. Completing college requires students to navigate both institutional administrative tasks (e.g., registering for classes) and academic tasks within courses (e.g., completing homework). In postsecondary education, several promising interventions have shown that text-based outreach and communication can be a low-cost, easy to implement, and effective strategy for supporting administrative task navigation. In this paper, we report on two randomized controlled trials testing the effect of a text-based chatbot with artificial intelligence (AI) capability on students' academic task navigation in introductory courses (political science and economics). We find the academic chatbot significantly shifted students’ final grades, increasing the likelihood students received a course grade of B or higher by 5-6 percentage points and reduced the likelihood students dropped the course.

college success, college persistence, RCT, behavioral economics, nudge, higher education
Education level
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EdWorkingPaper suggested citation:

Meyer, Katharine, Lindsay C. Page, Catherine Mata, Eric Smith, B. Tyler Walsh, C. Lindsey Fifield, Amy Eremionkhale, Michael Evans, and Shelby Frost. (). Let’s Chat: Leveraging Chatbot Outreach for Improved Course Performance. (EdWorkingPaper: 22-564). Retrieved from Annenberg Institute at Brown University:

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